Service Centre Analyst (London)

Job summary

To apply for this role, please refer to the following link. Please note your application will not be considered if not applying through the following link:

https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/8144

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Join a team where your curiosity, initiative and people skills truly matter.

MSI is looking for a proactive and friendly IT Support Analyst to provide exceptional onsite and remote support to colleagues across the organisation. Based at our Head Office, youll be the first point of contact for technical issues, helping to keep our teams working smoothly and confidently.

What Youll Be Doing

As part of the MSI UK IT Support team, reporting to the Service Centre Manager, you will:

• Deliver highquality customer and technical support for incidents and requests via our service portal, phone or facetoface.
• Provide handson support across multiple technologies, escalating where appropriate.
• Proactively identify issues before they impact staff, resolving problems early.
• Maintain and improve IT documentation, ensuring our knowledge base stays accurate and useful.
• Review and contribute to operational procedures and policies, aligning with best practice and organisational standards.
• Support IT asset management activities.

Youll also collaborate closely with the wider Global Information Services team and in country IT teams, helping to strengthen our global support network.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.