2nd Line Technician

We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team.

This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look.

The role is fully office-based with one client visit per month to a site in Horsham.

What you'll be doing:

Providing technical support via phone and ticketing system across a diverse SME client base

Leading small to medium projects from start to finish

Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront

Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite

Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation

Managing patch compliance across endpoints and servers and driving remediation to agreed targets

Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation

Working with senior engineers to identify recurring incidents and implement long-term fixes

Supporting change management aligned to ITIL best practice

Technologies you'll need experience with:

Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP

Microsoft Sentinel (SIEM/SOAR) and incident triage/response

Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365

Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies

Active Directory, Group Policy, DNS, DHCP

Hyper-V and failover clustering

SAN/NAS — iSCSI, LUN, MPIO

Networking — Security, Switching, L3, Firewalls, IPsec, SSL

Patch management and compliance tooling for endpoints and servers

Backup and DR/BCP — restore validation, DR testing, documentation

MDT / WDS

Awareness of Cyber Essentials+ requirements and practical controls

What we're looking for:

Solid hands-on experience resolving IT problems across a range of environments

Strong attention to detail — someone who gets it right first time

Self-motivated and proactive — training is available but self-learning is essential

Microsoft qualifications are beneficial but not required

Full UK driving licence (clean) and own vehicle — essential

What's on offer:

Yearly bonus

25 days holiday plus bank holidays

Casual dress, company events, pension

Free on-site parking

Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)

Interested? Get in touch with MSP Talent Bridge to find out more.