IT Sales Executive

The Opportunity

We're working with a well-established, global ITSM specialist to find an experienced Sales Executive to join their team. Trusted by clients worldwide for over 40 years, our client helps organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed by a global 24/7 Service Centre.

This is a predominantly new-business role, focused on identifying, developing and winning new clients within Managed IT Services — ideally covering outsourced Service Desk, IT Support, End User Support or related services.

The Role

You'll build and manage your own qualified pipeline, develop relationships with key decision-makers, and own the full sales cycle from prospecting and discovery through to proposal, negotiation and close. You'll take a consultative approach, understanding clients' operational challenges and positioning our client's services as a genuine extension of their IT operation.

After winning and onboarding a new client, you'll retain the commercial relationship, develop the account, and identify opportunities for further growth — though new-business generation remains the primary focus of the role. You'll work closely with technical, consultancy and service delivery teams to develop suitable solutions and build lasting client relationships.

What You'll Be Doing

New Business Development

• Win new clients through structured outbound prospecting, targeted campaigns, networking, referrals and partner engagement
• Build and maintain a personal pipeline of qualified Managed IT Services opportunities sufficient to achieve agreed new-business and revenue targets
• Research and prioritise UK mid-market and enterprise organisations that fit the services on offer
• Originate opportunities proactively rather than relying mainly on inbound leads or existing accounts
• Engage senior decisionmakers across IT, Operations, Procurement and executive leadership
• Lead discovery to understand operational challenges, service requirements, commercial priorities and buying criteria
• Position outsourced Service Desk, IT Support and related Managed IT Services against client needs
• Develop proposals, presentations and commercial solutions with technical, consultancy and service delivery colleagues
• Own the sales cycle through qualification, proposal, negotiation and close, then coordinate onboarding and handover to service delivery
• Maintain clear next steps, accurate CRM records, disciplined follow-up and reliable forecasts
• Develop technology and channel partner relationships that support new-business opportunities

Client and Account Development

• Maintain the commercial relationship with clients personally won and onboarded
• Build lasting relationships with key stakeholders and work with service delivery on a smooth transition into ongoing service
• Identify suitable upsell and cross-sell opportunities across Managed IT Services, technology, consultancy and education
• Support retention and account growth while continuing to develop and win new business

Additional Responsibilities

• Report progress against individual sales targets and provide accurate forecasts
• Use customer, market and competitor insight to strengthen positioning and proposition
• Represent the business at client meetings, industry events and partner engagements
• Contribute to the development of the Managed IT Services proposition and approach to market

What We're Looking For

• Proven track record of personally winning new-logo Managed IT Services business
• Experience selling outsourced IT services such as Service Desk, IT Support, End User Support, Workplace Services or closely related Managed IT Services
• At least three years of successful B2B technology or Managed Services sales experience, with clear evidence of meeting or exceeding new-business targets
• Ability to build a qualified pipeline through proactive prospecting and relationship development
• Experience managing complex B2B sales cycles from initial contact to commercial negotiation and close
• Sound commercial judgement, negotiation skills and credibility with senior IT and business stakeholders
• Ability to turn customer requirements into commercially viable Managed Services proposals
• Self-motivation, resilience, accountability and consistent new-business activity
• Strong relationship-management and communication skills, including the ability to develop accounts after onboarding

Nice to Have

• Specific experience selling outsourced Service Desk or End User Support services
• Knowledge of IT Service Management and ITIL principles
• Existing relationships in relevant UK mid-market or enterprise organisations
• Relevant commercial experience and a proven sales record are more important than formal academic qualifications