Professional Services Engineer
Professional Services Engineer
£37,500 - £40,000 | Bucks, Berks, Oxon, London & the South East | Field-based (Home, Office & Customer Sites)
We're working with a well-established provider in the managed print and telecoms space to find a Professional Services Engineer to join their delivery team.
This is a hybrid technical role split between telecoms installation projects and broader IT/print support — a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.
What you'll be doing:
- Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
- Managing your own projects — defining requirements, working with account managers and customers, and overseeing delivery through to completion
- Carrying out site surveys and building/implementing telecoms installations
- Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues
- Logging and tracking work accurately through the service management system
- Escalating complex issues to management or specialist teams where needed
- Contributing to knowledge base documentation, particularly around print solution software
- Keeping relevant solutions certifications current
What they're looking for:
- Solid understanding of IT systems — Windows OS, Microsoft 365, Google Workspace, Azure
- Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
- Some grounding in telecoms/VOIP
- Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
- A genuinely strong communicator — someone who can explain technical things simply to non-technical people
- Organised, self-sufficient, and calm when things get busy