IT Support Technician Apprentice (L3) – MSX International Ltd – Colchester, CO4 3GS – £26,437p/a
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.
Role
Key responsibilities:
- Handle Incidents and Service Requests
- Provide assistance with enrolment and setup of new or existing end user devices
- Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals
- Enrolling laptops into Intune
- Assist users with new system views and working
- Interact with other technical staff to understand problems and relay information to less experienced agents and /or users
- Manage User’s expectations about problem resolution
- Appraise Technician I, II and Region Lead of daily performance
- Keep team informed of any issues or recurring problems
Essential skills, characteristics and experience:
- Strong communication skills and stakeholder management with exceptional attention to detail
- Ability to follow instructions and checklists
Attributes:
- Solution mindset: driven to solve problems and find solutions to user issues
- Prioritisation, planning and organisational skills
- Enthusiastic, flexible, and able to take initiative to work independently.
- Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
At MSX we Value:
- Getting it done
- Proving our words with our actions
- Creating a better tomorrow for our clients, every single day
- Fearlessly exploring new roads
- Delivering on our commitments
- Being exceptional teammates
We expect everyone at MSX to:
- Be decisive, solutions oriented and results focused
- Hold themselves and others accountable to commitments
- Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions
- Overcome challenges with positivity and creativity
- Be adaptable and open to change, and motivated to explore new and improved ways of working
- Support teammates to succeed by sharing experience and knowledge, and by giving and receiving honest feedback
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
- There may be an opportunity to progress within the company after successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- 8.30am - 5.15pm, 5 days weekly (1 day per week dedicated to 'Off-the-Job' training with Learn Tech) - 45 min unpaid lunch break.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th April 2026
- Start Date
- Monday, 27th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
- Computer Science/IT GCSE, grade 4/C (Desired)
About the Employer
MSX INTERNATIONAL LIMITED
For over 30 years, we have proudly served as a trusted partner to top vehicle manufacturers and mobility brands worldwide. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
Sales Performance
Repair Optimization and Compliance
Parts and Accessories Sales Performance
Consumer Engagement
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.