D365 Support Analyst

The Vacancy
Job Purpose
Enterprise Applications department is part of the Digital Services function at the MTC, deploying and supporting the enterprise applications used by MTC colleagues.
Dynamics 365 Support analyst role focuses primarily on supporting Microsoft Dynamics 365 systems through incident & request process. Collaboration with applications owners to determine priorities, required capabilities, capture requirements is of essence. This requires a high level of quality communication with users and within Enterprise Applications team.
Further, 2nd level support for Dynamics 365 applications’ user base, ensuring that necessary information or solutions are shared with users of the system - leading to increased maturity of user competence overtime.
Communication
This role requires extensive verbal & written communication skills
With end users at all levels, in – non-technical terms.
With members & management of MTC sales, events & marketing functions.
With Information Systems colleagues.
As well as managing communications to the entire MTC business, in collaboration with Internal Communications department.
Innovation
Identifying how unique end user requirements can be met using standard system functionality.
Identifying solutions which add minimal complexity and support overhead.
Problem solving, troubleshooting and identifying how repeat issues can be avoided or mitigated through monitoring.
Knowledge
Knowledge of Microsoft Dynamics 365 applications (D365 F&O, SCM) at multiple levels, specifically configuration of: workflows, system & user interfaces, business processes and field management.
Skill set to communicate effectively at different levels – from individual users to managers
Skill set to prepare and deliver training sessions
Strong coordination skills - organising activities for super users across the business
Ability to create and manage high quality functional documentation and business analysis skills, ensuring knowledge retention within Enterprise Applications department.
Able to liaise with 3rd parties and implement required changes
ITIL qualification would be desirable at foundation level
Person Specification
All aspects of the role are to be carried out as an exemplar within the business in adhering to the MTC RIGHT way:
Acting responsibly, putting MTC’s interests ahead of personal ambition.
Providing inspirational leadership to all who come in contact with you.
Delivering in the broadest sense a great working environment.
Leading with humility, honesty and integrity in all that you do.
Promoting teamwork, supporting through difficult times and collectively celebrating our successes.
In addition:
Work in a structured and organised manner, ensuring prioritisation and clearly recording activity and progress.
Resilient to outside pressures and ability to maintain focus
Great team player aiming to add value and skills to the team as a whole
Ensure a positive support experience for end Users.
About The MTC
The Manufacturing Technology Centre (MTC) is an internationally renowned and respected research and development organisation, bridging the gap between academia and manufacturing, and is home to some of the brightest minds in engineering from around the globe.
The MTC's engineers, scientists and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.
Established to prove cutting edge manufacturing advances in an agile environment in partnership with industry, academia and other institutions, the MTC works with hundreds of industrial clients across a range of sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability and competitiveness.
Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design and training for the skills of the future.
The MTC has world-class facilities in Coventry, Liverpool and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.
Reference Checks and Security Checks (where applicable)
Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.

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D365 Support Analyst

Job Details