IT Support Technician - 2nd Line

The Rewards and Benefits on offer:

• Immediate starts available
• Competitive basic salary
• Potential for contract extension
• The opportunity to work with an industry-leading employer
• Monday to Friday office hours
• Full systems training provided

MTrec’s New Job Opportunity:

MTrec Recruitment are supporting our long-standing and prestigious client in their search for a contract IT Technician. The role will be supporting a global rollout of hardware and software and would be well suited to those with previous experience in end user computing/ 2nd Line IT support.

This is a 3-month contract, with potential for extension, depending on the status of the project.

Apply now for an immediate response!

The Job you will do:

• Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation)
• Configuration of user profiles, network drives, email clients, and access to corporate resources
• Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments
• Providing 1st line IT support during system integration and migration processes
• Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams
• Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users
• Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams
• Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments
• Ensuring compliance with corporate IT security policies and governance standard

About you:

• Previous experience in a 2nd line IT Support role is essential.
• Hardware and software rollout experience is essential
• You will be a natural communicator and able to work with a variety of stakeholders.
• Strong attention to detail is a must
• You must be local to work at the company site in Northumberland
• Full right to work in the UK is essential.