Technical Support & Implementation Coordinator

Technical Support & Implementation Coordinator

£35,000 – 40,000 + great benefits including Private Medical, Life Insurance, Training

Birmingham Business Park / Hybrid (1-2 days remote per week)

Monday to Friday 37.5 hours per week

MVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions. They are helping major supermarket suppliers improve efficiency, sustainability, and visibility across their operations, combining Bluetooth, WiFi, GPS, and 4G technologies to deliver real-time data.

About the Role

As Technical Support & Implementation Coordinator , you will support the rollout, maintenance, and evolution of their platform. This is a customer-facing role where you’ll manage internal technical requests, external development work, and support customers directly with onboarding, changes, and issue resolution.

You will also act as the first point of contact for any technical issues related to the portal or tracking products, ensuring smooth coordination between customers, internal teams, and development partners.

The role may involve occasional travel, so flexibility and a full UK driving licence are essential.

Key Responsibilities

• Be the first point of contact for technical issues related to the platform
• Liaise between customers, internal teams, and external developers
• Translate customer and business needs into clear technical specifications
• Manage and test change requests and new features
• Support customer onboarding, training, and occasional on-site visits
• Assist the sales team with technical input on customer projects
• Build and maintain dashboards and reports in Tableau (training provided)
• Use basic SQL to investigate data, validate queries, and support troubleshooting
• Maintain detailed documentation including test plans, workflows, and change logs

Required Skills / Experience

• Experience in a technical coordination, product support, or project assistant role
• Great communication skills — confident engaging with both technical teams and customers
• Highly organised and detail-oriented with strong follow-through
• Comfortable testing platforms and documenting issues clearly
• Working knowledge of SQL (basic queries, joins, filters)
• Willingness to learn tools like Tableau and other platforms
• A proactive attitude and ability to adapt in a fast-moving environment
• Full UK driving licence is required (due to occasional travel to customer sites)

Why Join?

• Be part of a fast-growing company innovating in the asset tracking and logistics tech space
• Work with cutting-edge technologies in real-world supply chains
• Clear career progression opportunities as the business scales
• Private medical insurance and life insurance
• Hybrid working – based at Birmingham Business Park, with 1–2 days remote per week
• Full training on Tableau and other reporting tools provided

MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for over 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website.

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We are proud to be an Equal Opportunities Employer.