Trade Floor Application Support - Fidessa

A City based Banking institution is seeking a Systems & Application Support Specialist with strong Fidessa trading platform expertise to support trading across UK and US markets. This is a front-office aligned role requiring close interaction with Traders, Sales Traders, Compliance, and Technology teams to ensure high availability, performance, and stability of mission-critical trading systems.

Key Responsibilities

Trading Systems Support

• Provide 1st, 2nd, and 3rd line support for the Fidessa trading platform across cash equities, derivatives, and related workflows.
• Deliver real-time trading floor support during UK and US market hours, ensuring rapid response to incidents and minimal disruption to trading activity.
• Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues.

Incident & Problem Management

• Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting.
• Coordinate with internal technology teams, Fidessa vendor support, exchanges, brokers, and infrastructure partners as required.
• Ensure adherence to ITIL processes and operational best practices.

System Configuration & Enhancements

• Configure Fidessa modules, workflows, user profiles, permissions, FIX connectivity, and market access parameters.
• Support releases, upgrades, patches, and testing cycles, including UAT coordination with front-office stakeholders.
• Deliver enhancements to improve execution workflows, system resilience, automation, and user experience.

Stakeholder Engagement

• Act as a trusted technology partner to Traders, Sales Traders, Compliance, Risk, and Operations, translating business needs into technical solutions.
• Support regulatory initiatives and controls (e.g., MiFID II, best execution, trade surveillance, market abuse monitoring).

Required Skills & Experience

Technical / Platform

• Strong hands-on experience supporting Fidessa in a front-office trading environment.
• Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues.
• Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments.

Support & Operations

• Proven experience in production support within investment banking, broker-dealer, or asset management environments.
• Strong incident management, troubleshooting, and root cause analysis skills in high-pressure trading environments.
• Experience supporting UK and US trading desks, including overlapping market hours and time-sensitive workflows.

Business & Communication

• Excellent stakeholder management and communication skills, particularly when working directly with front-office users.
• Ability to operate calmly and decisively in time-critical trading situations.
• Strong documentation, organisational, and prioritisation skills.