Information Communications Technician Apprentice
Join our friendly IT team as an ICT Apprentice! You'll provide first-line technical support to colleagues across the business while gaining hands-on experience troubleshooting hardware and software issues, configuring devices, supporting users, and helping manage business systems and technology services.
Role
General duties including:
User Support
- Provide first-line technical support to staff via phone, email, Microsoft Teams, and in person
- Log, update, and manage support requests through the IT Service Desk
- Assist users with password resets, account access issues, and basic troubleshooting
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Escalate complex issues to senior members of the IT team when required
Hardware and Device Management
- Prepare and configure laptops, desktops, mobile phones, and other IT equipment
- Assist with new starter and leaver processes, including account creation and equipment allocation
- Install and maintain approved business software
- Maintain accurate records of IT assets and equipment. Systems Administration
- Assist with the administration of Microsoft 365 and Active Directory
- Support user account management activities
- Help monitor system performance and report issues
- Assist with software updates, patching activities, and general maintenance tasks
Cybersecurity
- Support the IT team in maintaining cybersecurity controls and best practices
- Assist with security awareness initiatives across the business
- Monitor and report suspicious emails or security concerns
- Help ensure devices comply with company security standards
Documentation and Continuous Improvement
- Create and maintain user guides and technical documentation
- Contribute to process improvements and IT projects
- Maintain accurate records of support activities and resolutions
- Participate in team meetings and training sessions
Training
Training will be at Doncaster College where you will access a wide range of facilities on offer.
Block release/ Day release.
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an IT Technician of the future!
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- DN COLLEGES GROUP
- Working Week
- Monday - Friday, 9.00am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Friday, 13th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)