CRO Specialist

UX/CRO Specialist

Glasgow - Hybrid

Up to 48,000

Our client, a successful multi-brand eCommerce business is looking to add an experienced UX/CRO Specialist to their growing digital team.

This is an exciting opportunity for someone who enjoys using customer insight, analytics and experimentation to improve digital experiences and deliver measurable commercial results.

You'll play a key role in shaping how customers interact with their online retail brands, identifying opportunities to remove friction, improve usability and increase conversion throughout the customer journey.

The Role:

Working alongside Digital Marketing, SEO, CRM, Content, Trading, Data and Development teams, you'll help prioritise and deliver optimisation initiatives that enhance both the customer experience and business performance.

This role would suit someone who combines analytical thinking with a passion for creating better online experiences.

Responsibilities:

• Analyse customer journeys to identify usability issues and conversion opportunities.
• Use behavioural data, analytics and customer insight to make evidence-based recommendations.
• Plan, support and evaluate A/B testing and optimisation programmes.
• Review navigation, category pages, product pages, checkout and post-purchase experiences.
• Measure the impact of optimisation activity using key commercial and UX metrics.
• Work collaboratively with cross-functional teams to deliver improvements.
• Champion a customer-first approach across digital projects.

Requirements:

• Previous experience in UX, CRO or eCommerce optimisation.
• Experience using tools such as Google Analytics, Google Tag Manager, heatmaps or session recording software.
• Knowledge of A/B testing and experimentation.
• The ability to interpret data and turn insights into practical recommendations.
• A commercial mindset with a focus on driving measurable business outcomes.

Please Note:

Applicants must have the permanent right to work in the UK without sponsorship restrictions.

Our client is based in Glasgow and ideally the successful candidate will have access to a car due to the location.

Apply now!