Field Account Manager

Field Account Manager - South East

Salary Up to £46K inclusive of Car Allowance plus 20% OTE.

This is a field-based role and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region.

A Bedfordshire/Hertfordshire/Essex/North London base would be ideal but prepared to travel to all account-based locations.

Our Client is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. They provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution.

Role Description

The Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.

The role is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.

Main areas of responsibility

• Managing a customer portfolio for mid-tier customers;
• Acting as the primary point of contact for customers;
• Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
• Answer customers queries and identify new business opportunities amongst existing customers;
• Retention of customers and nurture those key relationships over time;
• Meetings with customers as necessary;
• Presentations to key customer contacts regarding products and services;
• Providing accurate status reports of existing accounts and new business opportunities;
• Generation of new business sales from existing customer accounts through upselling and cross-selling;
• Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management;
• Collaborate with Sales team to support onboarding of new mid-tier customers;
• Ensuring that the customers within your remit adhere to payment terms;

Experience

• 3 years consultative selling experience working at Board level;
• Proven work experience as an Account Manager, Sales Manager or relevant role
• Account management experience with ability to demonstrate skills;
• Proven track record in sales / logistics environment;
• Excellent presentation and negotiation skills;
• Good organisational and time management skills;
• Tireless relationship builder;
• Problem solving and critical thinking skills;
• Customer Focused Solutions Experience;
• Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
• Build and maintain strong, long-lasting customer relationships;
• Ability to negotiate contracts and close agreements to maximize profits;
• Develop trusted advisor relationships with customers;
• Prepare reports on account status;
• Assist with challenging client requests or issue escalations as needed;
• Strong verbal and written communication skills
• Understanding of consumer behaviours and industry trends;
• Value based selling skills;
• Extensive, accurate product knowledge;
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;

Apply Vicky