Digital Systems Manager - Dynamics 365

Digital Systems Manager - Dynamics CRM Location: Hybrid (Rugby / Midlands office presence + remote)Salary: £45,000 - £50,000 Reporting to: Finance Director

Macildowie is delighted to be partnering with a well-established not-for-profit organisation based in Rugby to recruit a Digital Systems Manager. This organisation's work makes a real difference to people during challenging times, and they continue to invest in the systems that help deliver timely, accessible support.

As part of their ongoing digital journey, they are enhancing how their CRM, website and wider digital tools work together. This role offers the chance to influence that evolution, ensuring systems are well governed, easy to use and continuously improved.

The Role

This position blends structured project coordination with practical system oversight. You'll help maintain and enhance the organisation's Microsoft Dynamics CRM, its links to the website and other digital platforms, and ensure colleagues are confident and well supported in how they use these tools. There is an opportunity for progression into a Product Owner position, shaping the development roadmap and acting as the voice of users in decisions about future improvements.

This role suits someone organised, collaborative and engaging, with a passion for using technology to improve services and outcomes.

Key Responsibilities (Shortened)

• Coordinate CRM and website development with external partners and ensure changes are well tested and documented.
• Act as the first point of contact for CRM queries, managing supplier tickets and maintaining user access and configuration.
• Support colleagues by gathering requirements, providing guidance, and keeping training materials up to date.
• Promote good data quality, GDPR compliance and consistent use of digital systems.
• Develop into the Product Owner for the CRM and website, helping prioritise enhancements and shape digital roadmaps.

Skills & Experience

Required

• Experience supporting projects involving systems or process change.
• Familiarity with project management tools or methods.
• Ability to document requirements clearly and manage multiple priorities.
• Strong communication skills and confidence working with stakeholders.
• Analytical approach and a good understanding of processes.

Desired

• Experience with CRM or website/portal systems (Dynamics 365 advantageous).
• Knowledge of data quality principles and GDPR.
• Experience in the not-for-profit sector.

Personal Attributes

We're looking for someone structured, calm and supportive, who enjoys helping others build confidence with digital tools. You'll be naturally inquisitive, comfortable explaining processes and confident setting realistic expectations when required.

Why Join?

This fantastic organisation, offers an attractive salary and benefits package, flexible, hybrid working and an opportunity for progression, development and a chance to shape the digital future of the organisation.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.