IT Support Analyst

IT Support Analyst

• Permanent
• Evesham
• £30,000 - £35,000

Are you ready to take your IT career to the next level? If you're passionate about real-world technology, problem-solving, and continuous development, we have an exciting opportunity for you!

Our client is seeking an experienced IT Support Analyst to join their friendly and professional team based in Evesham. This is an onsite role, giving you the chance to collaborate in-person with a talented team and work directly with cutting-edge technologies. The position offers a unique opportunity to learn, develop, and grow while making a tangible impact to the business and the organisations they work with.

Why is this role a fantastic opportunity for you?

• Work Onsite, Work Smart: This role is based at our client's office in Evesham, ensuring you have direct access to the team and the tech you need to thrive. Collaborating in person fosters an innovative and dynamic environment, allowing for faster problem-solving and creative solutions.
• Professional Growth: As an IT Support Analyst, you'll have the chance to continuously learn and expand your skillset with exposure to real-time technologies, IT systems, and innovative solutions.
• Impactful Work: You'll support cutting-edge IT and customer projects, enhance security measures, and ensure the smooth running of vital systems.
• Diverse Challenges: This isn't just about routine IT support. You'll be part of a team that automates processes, implements disaster recovery plans, and plays an essential role in the business's continuous improvement.

What You'll Do:

• Provide essential IT support, managing service requests, incidents, and problems via Jira-based ITSM.
• Set up new equipment for incoming employees, including printers, laptops, and configuring necessary systems and software.
• Manage user onboarding, including setting up accounts, configuring access, and issuing passwords to ensure smooth integration into the company systems.
• Deploy new systems/services on secure infrastructure, working with tools like Ansible and Chocolatey.
• Maintain and upgrade systems, performing proactive monitoring to identify potential issues before they arise.
• Work on exciting projects that make a real difference.
• Assist with ISO 27001 compliance, security, and disaster recovery plans.
• Collaborate with various teams to ensure the seamless running of IT infrastructure and systems.

What We're Looking For:

• Professional experience in a similar IT support role.
• Knowledge of IT infrastructure, networking, routing protocols, VPN, firewall, and WAN technologies.
• Experience with Windows Server, Active Directory, and CI/CD pipelines.
• Strong communication and problem-solving skills.
• Certifications such as CompTIA Network+, CompTIA Security+, or CCNA would be beneficial.

The Perks:

• Competitive Salary: £30,000 - £35,000 depending on experience.
• Healthcare: Your well-being matters.
• Training Allowance: For your continuous professional development.
• Pension Scheme: Planning for your future.

Ready to take your IT career to new heights?

This is an exciting chance to not only advance your technical skills but to be part of an innovative company . If you're passionate about technology and thrive in an onsite, collaborative environment, apply today!

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.