Systems Improvement Specialist

Systems Improvement Specialist

• Nottingham
• Hybrid & Flexible Working
• 12 Month FTC
• Salary £30,000 - £35,000

If you enjoy making processes clearer, improving the way things work, and helping people get the best from the tools they use, this role could be a great fit.

We're looking for a Systems Improvement Specialist to join a leading legal services client. You'll help make their organisation-wide matter management system run smoothly, keep important data accurate, and support colleagues in using it confidently and effectively. This isn't just about fixing issues, it's about finding better ways of working, making sure information is reliable, and creating resources that make people's jobs easier.

In this role, you'll be reviewing and improving processes, policies and standards for their matter management system, checking that key contact information such as Courts, Mediators and Experts is correct and kept up to date, and carrying out UX testing to ensure new features work well before they go live. You'll be the go-to person / subject matter expert for questions, guidance and best practice tips, manage secure access for sensitive information to keep everything compliant and confidential, write clear and user-friendly guides and training materials, and run regular system audits while suggesting improvements based on your findings.

We're looking for someone with experience using a case management system or a similar database or process platform, who has an eye for detail, enjoys problem-solving, and can explain technical ideas in a clear and straightforward way. You'll be organised, adaptable and confident juggling different projects, with a strong sense of integrity and respect for confidentiality.

If you have worked with Peppermint before in a legal setting this will be a definite benefit.

You'll enjoy working here if you like being part of a great team who share knowledge and celebrate success, value flexible working that fits around life outside of work, and want the opportunity to learn new skills and progress your career. Most importantly, you'll see the difference your work makes every day to the way people work.

If you're ready to make systems simpler, smarter and easier for everyone, we'd love to hear from you.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.