IT Business Partner - Direct-to-Consumer (Retail & eCommerce)

IT Business Partner - Direct-to-Consumer (Retail & eCommerce) - Permanent
Circa £80,000 + Bonus + Car Allowance + Benefits
Hybrid - West London - 3 Days Onsite
Must be Eligible to work in the UK - Cannot Provide Sponsorship
 
International FMCG organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels.
This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
 
Role:

• You will act as the strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
• Ownership of the D2C Applications landscape across Retail & Digital channels.
• Leading cross-functional planning and stakeholder engagement.
• Managing vendors & coordinating with international IT teams.
• Driving Digital Transformation & Continuous Improvement initiatives.

Technology & Functional Landscape:

• Support and optimise IT Systems across Retail & eCommerce operations including:
• Retail SAP S4/HANA & POS Retail Store systems.
• Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms.
• Master Data Management through Retail & Ecom systems & PIM.
• Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.

Key Responsibilities:

• Strategic Partnership & Demand Leadership.
• Shape and govern the IT demand pipeline aligned to business strategy.
• Prioritise initiatives & influence investment planning.
• Facilitiate governance forums with senior stakeholders.

Stakeholder Engagement & Business Alignment:

• Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
• Translate business strategy into technology capability roadmaps.
• Lead workshops to identify improvement & innovation opportunities.

Solution Ownership & Process Excellence:

• Own the end-to-end D2C Application landscape.
• Drive Automation, Integration & Process simplification.
• Lead Business Cases & Transformation initiatives.

Architecture & Innovation:

• Develop Capability Roadmaps aligned to Enterprise Architecture.
• Identify opportunities leveraging AI, Automation & Analytics.
• Ensure scalability for future growth.

Service & Operational Excellence:

• Oversea Incident Management & root cause resolution.
• Ensure vendor performance & SLA delivery.
• Maintain IT System stability & performance.

Experience Required:

• IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors.
• Retail Systems and/ or Ecommerce platforms - in one or more key D2C process areas.
• Expertise in D2C processes & Customer Journey optimisation.
• Retail SAP S4/HANA & POS Retail Store systems, Ecommerce platforms, CRM, email marketing & Loyalty platforms.
• Master Data Management through Retail & Ecom systems & PIM.
• Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
• Proven delivery of cross-functional transformation initiatives.
• Driving Transformation & Operational excellence.
• Strong stakeholder management & commercial awareness.
• Strategic mindset & emotional intelligence.
• Collaborative approach to teamwork.

Keywords: #ITBusinessPartner, #D2C, #RetailTechnology, #EcommerceTechnology, #DigitalTransformation, #SAPRetail, #SAP S4HANA, #MagentoCommerce, #RetailSystems
#CustomerExperience, #OmnichannelRetail, #FMCGJobs, #ConsumerGoods, #RetailIT, #TechnologyLeadership, #BusinessTransformation, #DataAndAnalytics, #EnterpriseIT, #VendorManagement, #WestLondonJobs, #HybridWorking. T6/MN/(phone number removed).