IT Support Engineer - 3rd Line - 2nd Line Support

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. 
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
*Must have Education Sector experience.
*Must be Eligible to work in the UK.
  
Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students.
  
Technical Skills Required:

• 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience.
• Microsoft 365 Admin, SharePoint & MS Teams.
• Windows Server - knowledge of AD, DNS, DHCP, VMware etc.
• Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support / Desirable to have Ubiquity or Cisco Meraki experience.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• Hardware & Software support - installation, configuration & deployment.
• Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
• Security - Firewall, AV, Web Filters & Security Policies.
• VOIP Comms or Telephony support.
• Desirable Experience - Apple MDM solutions - iPads, iPhones.
• ITIL Framework knowledge.
• Managing small IT Projects.
• Leading a junior IT Engineer.
• Excellent communication skills.
• Good organizational skills & a proactive approach.

Working Hours:
Onsite Role - Term Time Hours - 8.30am - 5.30pm.
During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
  
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
  
Keywords: 3rd Line IT Support Engineer,  2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 3rd Line IT Support Engineer, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Hampton Court, Greater London, Permanent. T6/MN/(phone number removed).