Junior IT Support Engineer

IT Support Engineer - Junior - Circa £30k + Benefits Package. Onsite. Central Cambridge. Permanent. T6/MN/(phone number removed).
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
*Start Date: End of August 2025.
* Have Education Sector experience.
*Must be Eligible to work in the UK.
  
Leading Education Provider is seeking to secure Junior IT Support Engineer to part of a centralised IT Support Team. The role will provide support to 3 Schools based in central Cambridge.
*The role holder will start at the End of August 2025.
  
Technical Skills Required:

• IT Support Engineer - 1 - 3+ years’ experience.
• On-site & Remote IT support experience.
• Education Sector - ideally have provided IT Support in a School environment.
• MS365 & Google Suite /or/ Google Classroom - experience preferred.
• Office 365 & Google - User Account Management.
• Windows 10/11 support.
• Network Fundamentals & Troubleshooting - such as - Access Points, Wi-Fi, Switches, Firewalls, DNS, DHCP, etc.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• iPads, Apple Laptops & Printer support.
• Maintain, Troubleshoot & Upgrade - Hardware, Software, Network & Peripheral Equipment.
• Support Digital Sign-In Systems.
• Audio Visual - setup of technologies & equipment - i.e., Projectors & Interactive Displays etc.
• Hardware & Software support - installation, configuration & deployment.
• Security - Firewall, AV, Web Filters & Security Policies - Fundamentals.
• Maintain IT Documentation & Asset Register.
• Ensure Data Protection, Safeguarding & Cybersecurity policies are followed.
• Participating in IT Projects & Deployments.
• Liaising with external IT Vendors & IT Service Providers.
• Excellent communication skills.
• Good organizational skills & a proactive approach.
• Flexible - may require some LIMITED out of hours support for events like - Parent Evenings & Conferences etc.

Working Hours:
Onsite Role - Term Time Hours - 8.30am - 5.00pm.
During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
  
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
  
Keywords: 1st Line IT Support Engineer, Junior IT Support Engineer, IT Support, Line IT Engineer, IT Support, MS365, Office 365, Google Suite, Google Classroom, Windows 11, Windows 10, Active Directory, Wi-Fi, Network Audio & Visual Devices, TCP/IP, DNS, Firewalls, IT Support, IT Engineer, IT Support, Cambridge, Cambridgeshire, Permanent. T6/MN/(phone number removed).