Managing Consultant - Operating Model Redesign & Service Transformation
Managing Consultant - Operating Model Redesign & Service Transformation
Permanent
Location: UK Based - Client-site travel as required
Must be Eligible to work in the UK - Cannot provide sponsorship
A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service-sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations & Improvement, Transformation Delivery, Capability Uplift & Performance Optimisation.
You will guide clients through both diagnostic and hands-on implementation phases, ensuring measurable outcomes across - Process, People, Data & Technology.
Role:
Permanent
Location: UK Based - Client-site travel as required
Must be Eligible to work in the UK - Cannot provide sponsorship
A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service-sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations & Improvement, Transformation Delivery, Capability Uplift & Performance Optimisation.
You will guide clients through both diagnostic and hands-on implementation phases, ensuring measurable outcomes across - Process, People, Data & Technology.
Role:
- Operating-model redesign & service transformation
- Customer journey optimisation
- Transformation recovery & turnaround
- Multi-workstream programme delivery
- Governance, risk & commercial oversight
- Benefit realisation & performance improvement
- Capability building & sustainable change
- Lead workstreams or mid-scale programmes
- Act as a trusted advisor to senior operational leaders
- Facilitate workshops, diagnostic assessments & journey redesign
- Translate strategy into actionable roadmaps & delivery plans
- Provide structured governance and delivery discipline
- Coach blended teams across consultants, associates & client stakeholders
- Proven track record delivering transformation, operational change or service-improvement initiatives
- Background within service-sector environments - Financial Services experience advantageous
- Exposure to Technology-enabled change - Automation, Digital Tooling, AI-Supported Service Improvements
- Strong analytical capability and structured problem-solving
- Comfortable influencing at Senior Leadership and Board Level
- Hands-on, pragmatic & collaborative approach - focused on making change real, not just producing decks.