IT Manager - 3rd Line Support

IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent.

Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays.

* Education Sector experience preferred*

*Must be Eligible to work in the UK*

The IT Manager must have hands-on 2nd /3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support.

Role will support 240 staff & 800 students.

*Will consider a Senior IT Engineer with Education Sector experience*

Skills Experience Required:

• IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience.
• 2nd Line / 3rd Line IT Support experience - hands-on.
• MS 365 Administration.
• Windows 11/10.
• Support of End User Devices - iPhone, iPads, Android & Tablets.
• MDM - Intune, or similar MDM tool.
• Apple, MAC - limited support required.
• Audio/Visual Devices - i.e., Projectors & Interactive Displays etc.
• Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration - good knowledge & experience.
• Hardware & Software support - installation, configuration & deployment.
• Network Printers.
• Security - Firewall, AV, Web Filters & Security Policies.
• IP Telephony support.
• iSAMS - desirable experience.
• Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support.
• Excellent communication skills.
• Good organizational skills & proactive approach.

Working Hours:

On-site - Term Time Hours - 8.00am - 5.00pm / During School Holidays - 8:00am - 4:30pm - some flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.

Keywords: IT Manager, 3rd Line IT Support, 3rd Line IT Engineer, IT Support Engineer, IT Support, Senior IT Engineer, MS 365, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Switches & Routers, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 3rd Line IT Support Engineer, IT Support Engineer, IT Support, IT Engineer, 3RD Line Support, IT Support, South West London, Permanent, T6/MN/1226290.