Digital Service Improvement Manager
Job summary
Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.
You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.
Main duties of the job
The Digital Service Improvement Manager is responsible for managing the lifecycle of all Digital service improvements, ensuring all digital services are delivered to SLA's and that any issues are resolved in a professional manner. Overseeing and managing improvement initiatives which will help deliver the goals of being a digitally enabled Trust, through shaping and driving improvements that will make it easier for staff to access services and improve their experience.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
- Masters qualification or equivalent level of experience within Informatics or equivalent IT relevant experience
- Management Qualification
- ITIL Foundation Level qualification
- Evidence of Personal Development
- ITIL Intermediate Level qualification
Experience
- Extensive technical background in IT working in an Infrastructure support role
- Significant experience in working in a large, complex, multi-site IT environment
- Proven knowledge and experience of leading a customer facing IT service delivery environment including delivering Service Level Agreements
- Substantial knowledge and experience in the management and use of Industry standard service desk systems and call distribution systems
- Good working knowledge of wide range of IT Skills - Server and PC Environment, including Microsoft Office Packages, Microsoft SCCM. Knowledge of Internet / Intranet concepts
- Experience in service continuity / disaster recovery planning
- Significant experience in managing teams and running complex technical projects
- Project Management methodology
- Previous experience in NHS IT environment
- Knowledge of Server concepts
- Knowledge of Manage Engine Service Desk service management tool
Skills
- Ability to undertake shift working including out-ofhours, weekend and Public Holidays Ability to travel between sites
- Ability to communicate a range of complex IM&T issues which can be complex and multi -stranded to senior non -informatics colleagues
- Ability to provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiation, training, empathic or re -assurance skills are required
- Ability to present complex, sensitive or contentious information to a large group
- Takes decisions on difficult and contentious issues where there may be a number of courses of action or no precedent has been set
- Strategic thinking - ability to anticipate and resolve problems before they arise and defined and implement long -term, strategic plans which involve uncertainty, and impact across the Trust
- Strong planning and organisation skills, able to facilitate delivery of objectives across complex or multi -layered and often conflicting priorities. Able to horizon scan for threats to delivery and adjust plans or approach to mitigate impact, both within own service and broader Trust landscape
- Strong negotiation and influencing skills, able to drive priorities by conveying complex or sensitive others in a positive manner, which may present conflicting or contentious issues, and have the confidence to deal with different priorities and views in order to achieve change/improvement
- Demonstrates a collaborative and excellent approach to team working
- Ability to work effectively and efficiently under pressure
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Digital Services - Cobbet House
Manchester
M23 9XD
Employer's website
https://mft.nhs.uk/careers/
- Company
- Manchester University NHS Foundation Trust
- Location
- Manchester, United Kingdom M23 9XD
- Employment Type
- Permanent
- Salary
- £55690.00 - £62682.00 a year
- Posted
- Company
- Manchester University NHS Foundation Trust
- Location
- Manchester, United Kingdom M23 9XD
- Employment Type
- Permanent
- Salary
- £55690.00 - £62682.00 a year
- Posted