Software Analyst

*The Company:*

MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

*The Role:*

This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills.

*What’s In It for you…*

* Competitive salary, bonus scheme and pension
* A great Company culture
* Flexi-time
* Your birthday off
* Generous staff discount
* Healthcare cash plan
* And tons more…

*Your day-to-day duties and responsibilities will include:*

* Investigating, analyzing, and identifying issues with systems, software, or data
* Querying, extracting and manipulating data from database and log sources
* Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs
* Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting
* Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support
* Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest
* Collaboration with cross-functional teams to contribute to the department’s software development roadmap
* Writing and reviewing technical documentation (e.g. procedures and work instructions etc.)

*Interested? To be considered you will need to demonstrate: *

* Troubleshooting critical issues in live systems
* IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
* Microsoft IIS and .NET
* SQL Databases (querying, exporting, importing data)
* Microsoft Server Operating Systems
* Scripting technologies (in particular PowerShell)
* Working with a ticketing system (e.g. JIRA), within an agile framework
* Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP – IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Hereford HR4 9HT