Information Technology Help Desk Administrator

Reporting to the UK Service Leader, the Technical Support Engineer will support customers with Protection & Control systems, manage the end-to-end RMA process, and provide technical assistance across service operations.

6 Month Contract

Key Responsibilities

• Provide first-line technical support and troubleshoot customer issues
• Manage and track incidents/service requests through a ticketing system
• Coordinate Level 1 & 2 support enquiries with engineering teams
• Manage the full RMA (Return Material Authorisation) process
• Escalate complex issues where required
• Maintain strong customer communication and follow-up
• Support service agreement administration and reporting
• Analyse support data to identify trends and improvements

• Previous experience in technical support, service desk, or helpdesk environments
• Strong IT and hardware troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritise workloads and manage multiple enquiries
• Experience with SAP systems desirable
• Self-motivated team player with strong problem-sol