Business Analyst/Assistant

Manpower are currently seeking an interim Business Analyst/Assistant, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £42,500 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Role Overview
We are seeking a motivated and detail oriented junior professional to support Business Operations within the D Commerce team. The role will focus on process mapping, documentation, and building scalable process flows that enable operational excellence across Digital & Social Commerce. The successful candidate will also support business development efforts in new markets, cross border operational expansion, and collaboration with supply chain and external agency partners.
Key Responsibilities

• Document end to end business workflows across D Commerce, Finance, Supply Chain, and cross functional operations.
• Build and maintain clear, structured process maps and visual flows.
• Develop and maintain knowledge documentation (SOPs, playbooks, FAQs, onboarding guides).
• Support business development initiatives in new and emerging markets by capturing operational requirements and mapping new processes.
• Assist with operational planning for cross border expansion, including payment flows, fulfilment models, last mile operations, and compliance-related process steps.
• Work with Supply Chain teams to document processes related to inventory availability, order flow, fulfilment, and returns.
• Collaborate with external eCommerce agencies and partners to gather process inputs, align workflows, and maintain documentation.
• Help identify gaps, inefficiencies, and opportunities to streamline processes across markets and partners.
• Ensure processes are aligned with Business Operations governance and evolving D Commerce strategy.

Skills & Experience Required

• Foundational understanding of Business Operations, business workflow mapping, and documentation.
• Awareness of Digital & Social Commerce ecosystems, including platforms and operational touchpoints.
• Basic understanding of Financial Processes (PO management, invoicing, reconciliation).
• Exposure to or interest in business development, especially market onboarding or new market enablement.
• Understanding of cross border commerce considerations (payments, logistics, compliance) is a plus.
• Awareness of Supply Chain and Operations processes (order flow, inventory, fulfilment, returns).
• Ability to collaborate with external eCommerce agencies and internal stakeholders.
• Strong analytical skills, high attention to detail, and ability to translate detailed information into clear flows.
• Solid communication and organisation skills; proactive and eager to learn.
• Proficiency in MS office
• ERP systems - e.g. NetSuite & SAP preferred, but overall knowledge of ERP systems would be appreciated.

Preferred (Not Mandatory)

• Experience supporting eCommerce operations, digital marketing, or marketplace processes.
• Exposure to project coordination or cross functional operations in FMCG, retail, or digital channels

Must Have
* Ability to effectively handle and navigate digital systems to ensure accurate data management, facilitate communication, and oversee participant records.
* Experience in digitally managing appointments/records/information or similar via online systems.
* Competent user of IT systems with the ability to pick up new systems easily - you will have support and time to learn but need to be confident and independent in managing your learning and show rapid progress.
* Strong administration skills.
* Used to a fast-moving work environment with strong time management skills.
* Can show initiative and prioritise tasks.
* Professional telephone manner and communication skills.
Nice to Have

• Amazon Seller Experience
• Digital Commerce
• Direct to Consumer E2E Process
• Finance and Operation Process Mapping
• Social Commerce Platforms

Kingston working environment:

• Contractors who are based at Kingston will be eligible to get free parking at a local carpark
• There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products.
• A canteen
• A Gym is available for use on the Ground Floor (with subscription).
• Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.