IT Customer Advisor

Job Description

IT Customer AdvisorSalary: £13.45 per hour (Living Wage Employer)Location: Portsdown West, Fareham, PO17 6ADHours: 35 hours per week, Monday to Friday, between 7am - 7pmManpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.What you'll doRespond to customer requests via telephone, email, and web chatLog all requests using the appropriate call logging softwareResolve issues or provide advice and guidance where possible over the phoneAssign calls to the relevant support teams when neededAction Back Office requests when requiredAdvise customers and support teams on known problems/workaroundsKeep customers updated on the progress of their request or incidentContribute to team success by meeting agreed personal targetsPrevious customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.What you'll bringExcellent communication skills, both verbal and writtenA genuine passion for delivering great customer serviceWillingness to learn and adaptAbility to work independently and as part of a teamStrong problem-solving skillsConfidence working under pressureIf you're looking for a stepping stone into a career in technology, this could be your next move.Interested? Apply today!If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ