Service Technician (m/w/d)

About the Client A leading global provider of intelligent warehouse automation solutions, known for delivering cutting‐edge technology, AI‐driven software, and high‐performance intralogistics systems. With operations across 30+ countries and a strong reputation for innovation, this organisation helps businesses optimise efficiency, accuracy, and scalability in their logistics operations. Their culture is built on reliability, problem‐solving, and a people‐centric approach.

Role Overview

The client is seeking a hands-on Service Technician to support, maintain, and enhance advanced automated warehouse systems across the UK. You’ll play a key role in keeping mission‐critical automation equipment running smoothly, performing maintenance, troubleshooting issues, and supporting system installations and commissioning projects.

This is a fully remote role with regular travel to customer sites across Southern England (ideally within 50 miles of Oxford: Reading, Swindon, Milton Keynes, Northampton, Coventry, Gloucester, etc.).

Key Responsibilities

• Scheduled maintenance on automated warehouse systems following established manuals and procedures.
• Troubleshooting & repairs of electrical, mechanical, and software‐related issues.
• Component replacement using detailed service processes.
• Service documentation including visit reports, TODs, and updates for internal teams.
• Customer relationship management by highlighting preventive maintenance value and ensuring transparency.
• Spare parts management for service vans, customer sites, and internal stock.
• Participation in system installations, expansions, and commissioning projects.

Required Competencies

• 2+ years’ experience in automation, robotics, conveyor systems, or similar technical fields.
• Strong electrical fault‐finding skills and ability to read schematics.
• Solid mechanical competence (assembly, maintenance, system understanding).
• Remote troubleshooting capability using provided software tools.
• Preferred certifications: MEWP 3A/3B, FLT (reach/counterbalance).
• Experience with RAMS and ability to edit/amend documentation.
• Tech‐savvy and comfortable learning proprietary software.
• Fully IT/PC literate.