Technical Support Advisor (Internal Systems)

Mapped Recruitment is partnering with a client on their Interim Technical Advisor/IT Support hire to join their team on a 9-month FTC.

This is not your typical hardware-focused IT support role — my client needs someone who can provide exceptional internal application support, especially across Business Central, Office 365, and in-house tools.

Key Responsibilities:

• Providing frontline support to colleagues across stores and offices
• Troubleshooting issues with Business Central, MS365, and custom business apps
• Liaising with external vendors to escalate and resolve technical issues
• Ensuring fast resolution of tickets while maintaining top-tier customer service
• Assisting occasionally with printer/device queries (minimal hardware involved)
• Adhere to IT security best practices and assist in threat monitoring and mitigation.

Key Requirements:

• 2–4 years' experience in IT support or application support roles
• Strong working knowledge of Microsoft 365 and SharePoint admin
• Exposure to Business Central or similar ERP tools (ideal, not essential)
• Ability to communicate clearly with non-technical users
• Comfortable managing and prioritising tickets in a fast-paced environment
• Bonus: Some familiarity with printers or device support

Please note that before applying, this is an on-site role in Orpington, Kent (Monday-Friday 9am - 5pm)