Medical Receptionist / Patient Advisor

Job description

Job responsibilities

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.

COMMUNICATION:

1) To ensure communications between the patients, clinicians and other agencies are of a high standard.

2) To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively

3) To ensure confidentiality is maintained at all times

4) To attend regular Departmental Meetings, and other meetings as requested

RECEPTION:

5) To receive, advise and direct patients, visitors and members of staff who attend the Practice

6) To book clinic appointments and record outcomes in accordance with departmental procedure

7) To monitor appointment/clinic activity levels advising medical staff and management of potential problems

8) To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard

9) To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis

10) To liaise with patients to ensure the efficient running of clinics

11) To take accurate and detailed messages, and ensure that all are dealt with by the end of the day

12) To give out test results to patients, following practice guidelines

13) To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment

14) To provide information and basic medical advice, following protocols, to patients and their carers

15) To signpost or navigate patients to appropriate services

16) To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

17) To maintain efficient filing systems, both paper and computer based

18) To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients computerised medical records

19) To check all stores and orders as they arrive on the premises and ensure the administrator is informed

20) To maintain pending lists for specialist clinics

21) To ensure Medical Records procedures are followed

22) To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder

23) To maintain stock of medical supplies, reordering from Health Authority as required

24) To arrange patient transport, as routine or urgent, by ambulance or car

TECHNICAL:

25) To maintain and update information on the computer systems as required

26) To maintain and update computerised audit data

27) To maintain and update the demographic details provided by patients

TRAINING/EDUCATION:

28) To be familiar with the location of relevant policy and guidance material and aware of their contents

29) To participate in appraisal and relevant developmental activities including mandatory training

30) To assist with the induction and training of new staff and any work experience students

31) To attend annual first aid and basic life support training including use of defibrillator

MANAGERIAL INSTRUCTIONS:

32) To ensure all procedures are adhered to for each task

33) To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation

34) To ensure that fire alarms and panic buttons are tested at regular intervals and maintained

35) To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area

36) To provide cover for colleagues in times of annual leave or sick leave

37) To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence

38) To use all resources efficiently and effectively

39) To ensure security of Practice premises at all times

40) Any other duties which may be necessary following discussion with the Practice Manager

Person Specification

Experience

• Experience in a healthcare setting is desirable but not essential.

• Experience in a healthcare setting is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marazion Surgery

Address

Marazion Surgery

Gwallon Lane

Marazion

Cornwall

TR17 0HW

United Kingdom

Employer's website

https://www.marazionsurgery.com/