Service Delivery Manager (City Of London)

Senior Technical Operations Specialist/Service Delivery

Location: City of London - Hybrid

Salary: £95,000 - £100,000

Award winning financial institution is seeking a Senior Technical Operations Specialist to cover aspects of Service Delivery, Incident Management, Change Management and Vendor Management. The successful candidate will ensure the smooth delivery of a range of IT services across Europe; it will be a co-ordination role across incident, change and vendor management.

Knowledge and Skills

• Extensive incident management experience in an investment banking environment.
• In-depth knowledge of ITIL processes
• In-depth knowledge of vendor management (on-boarding of new vendors, contract negotiation, key supplier reviews)
• Excellent knowledge of DORA (Digital Operational resilience Act) and regulatory requirements.
• Excellent written and verbal communication skills
• Good understanding of change management process within an IT area
• Ability to work across teams in a collaborative manner.

Responsibilities

• Management of two London based administrators
• Responsible for ordering and invoice payment
• Co-ordination of incident management communication both within the UK and Europe focusing on DORA (Digital Operational resilience Act) regulatory requirements.
• Production of monthly incident management report
• Production monthly and quarterly status reports
• Ongoing vendor management
• Onboard new suppliers/vendors
• Regular review with existing suppliers
• Contract negotiation for IT services
• Chair review of weekly IT changes affecting Europe and produce weekly change report.

If you feel this is the role for you, please send your CV in word format.