IT Specialist - Skilled Line 2 support/Line 3 support

Please note: This is a permanent position supporting security-sensitive defence projects. Applicants must have a permanent right to work in the UK (eg British citizenship, settled status).

Job Summary
Due to continued growth, we are seeking a skilled and motivated IT Specialist to join our dynamic team.

The role is responsible for maintaining, troubleshooting, and improving IT systems, ensuring the reliability, security, and performance of the company's infrastructure, and providing Level 2 and Level 3 support with escalation where appropriate.

Responsibilities Include:

Maintain core IT systems: Support the management and maintenance of the company's IT infrastructure, including hardware, software, networks, Servers, and business critical applications.

Provide Level 2 technical support to Users (Desktop & Remote Support)

Provide Level 3 infrastructure support

Install and configure systems: Install, configure, and upgrade computer systems, applications, and software.

User life cycle management: Provision new starters and deprovision leavers across all relevant systems.

Ensure data security: Maintain the integrity of data security and support compliance with internal and external standards.

Maintain CyberEssentials Plus: Support ongoing compliance and ensure security controls remain effective.

Monitor system performance: Track system health, identify risks, and implement preventative measures to minimize downtime.

Manage IT resources: Oversee hardware, software, licenses, and asset life cycles to ensure efficient utilisation.

Experience & Skills

Microsoft Infrastructure, Desktop & Remote Support Role

Relevant Degree qualification or qualified by experience

Active Directory and Group Policy Objects.

Exchange Hybrid environments

Cloud Office 365 support

Proficiency in troubleshooting and resolving technical issues.

Experience with system administration and IT security practices.

Excellent communication and customer service skills.

Desirable Skills

. VMware infrastructure role.

. Networks & VLANS.

. Experience with remote assistance tools (PDQ, LogMeIn, TeamViewer).

Located in Winsford, Cheshire, the hours are 40 per week, hybrid. Flexible; however core hours are 7.30-4:30 Mon-Thurs with 1pm finish on a Friday. The role is mainly on-site so please apply if you are within a commutable distance.

Salary £40,000-£50,000 plus benefits, depending on level of experience

We look forward to receiving your application.

However, due to the high volume of applications we receive, we are unable to respond to every applicant individually. If you have not heard from us within 14 days of submitting your application, please assume that your application has not been shortlisted on this occasion. We sincerely appreciate your interest in the role and thank you for taking the time to apply.

NB - NO AGENCIES PLEASE