Business Systems Analyst

Our client, a leading organisation in the insurance sector, is looking for a proactive and collaborative Business Systems Analyst to join their Manchester-based team. This role is pivotal in connecting technology with business objectives, focusing on enhancing systems, improving workflows, and supporting digital transformation.

This opportunity sits within the direct division, which delivers a wide range of products including professional indemnity, public liability, employers' liability, property, cyber, and more. These are distributed through direct-to-consumer platforms, white-label partners, and digital integrations with broker platforms and insurtechs. Customers span freelancers, consultants, small businesses, and community groups across diverse industries.

The Role: You'll work closely with business users and technical teams to understand requirements, identify process improvements, and help implement effective system solutions.

Key responsibilities include:

• Analysing and mapping business processes to identify efficiencies

• Gathering, documenting, and prioritising business and technical requirements

• Translating requirements into clear functional specifications

• Supporting testing, release, and change management processes

• Producing user documentation and helping with training and system adoption

• Monitoring solution performance and helping to embed continuous improvements

This is a varied role offering involvement in both small enhancements and larger system transformation projects.

What We're Looking For: We're looking for someone with a strong interest in business systems and process improvement, ideally with experience in a commercial, insurance, or financial services setting.

You'll be a great fit if you have:

• A methodical and analytical approach to problem solving

• Strong communication and stakeholder engagement skills

• Confidence working with both technical and non-technical teams

• Good attention to detail and an organised working style

• Familiarity with tools like SQL, BI platforms or project documentation (advantageous)

• A proactive, collaborative mindset and a willingness to learn

We welcome applicants from a range of backgrounds who can demonstrate the core capabilities and attitude to succeed in this role.

Why Join Our Client?* Hybrid working - typically 2-3 days in the Manchester office* Competitive salary* Generous annual leave* Company pension scheme* Private medical insurance and life assurance* Employee wellbeing programme* Professional development support* Friendly and inclusive workplace culture

If you're looking for a role where you can make an impact, work with supportive colleagues, and contribute to digital and operational improvement, we'd love to hear from you.

Apply today to find out more.