Medical Secretary
Job summary
Full-time Medical Secretary (37.5 hrs/pw) needed for a busy but friendly computerised General Practice
in purpose-built premises.
Must have experience of working with the public. Must have good communication skills, teamworking skills, be an experienced typist, knowledgeable about medical terminology, Emis Web and the
e-Referral system.
Main duties of the job
1. Typing / e-Referrals / Referrals
-To be responsible for an efficient typing and word processing service for the practice team. This includes the accurate typing of letters, reports, patient referrals, minutes, statements, memoranda etc using the computer general office packages. To work within established standards for quality, time scales and deadlines.
2. Communication including telephone
-To communicate effectively with other team members, patients and carers.
-To deal with telephone enquiries relating to referral letters, urgent appointments, etc from patients, the clinical team and other professionals giving due regard to patient confidentiality and customer care.
-To liaise with patients over the phone relating to internal and external appointments and as directed by the practice team
3. Scanning
4. Coding
- Coding of patients records according to practice protocol
5. Filing
- To deal accurately and efficiently with incoming electronic documents
6. General
-To support the effective administration of the practice which will include various other admin duties and tasks including assisting in the administration of medical student teaching
See attached Job Description for full duties
About us
Market Street Health Group is situated in Newham, one of the poorer areas of London. As a result, our patients tend to have more health needs and often make more visits to see their doctor than the average. We have a higher than average representation of the under 16s, the elderly and look after 3 Nursing/Care Homes. Newham has a very diverse population and as a practice we are one of the highest users of the local interpreting service.
We are one of the larger practices in Newham with over 13 thousand patients, 5 GPs, 3 GP Registrars, 1 Nurse, 3 Health Care Assistants and 2 Clinical Pharmacists.
The clinical team is supported by the Practice Manager, a team of 8 Receptionists supervised by a Lead Receptionist, 2 Secretaries supervised by a Senior Secretary, a Medical Records Clerk, 2 Administrators and a Facilities Manager plus Apprentices.
We have a PMS contract to deliver services to our patients and aim to achieve the higher standards and targets in the Quality and Outcomes Framework. All our clinical policies are informed by the National Institute for Clinical Excellence (NICE) and National Service Frameworks (NSF) Guidelines.
We are keen on learning and development at Market Street Health Group. We are a training practice for GPs and also do a programme of primary care undergraduate teaching of medical students.
Job description
Job responsibilities
JOB DESCRIPTION
Job Title: Medical Secretary
Hourly Rate: Depending on experience
Hours per week: Full time
Responsible to: Senior Secretary
Accountable: Partners/Practice Manager
Purpose of Job: To support the practices administrative functions in general
MAIN DUTIES
1. Typing / e-Referrals / Referrals
- To be responsible for an efficient typing and word processing service for the practice team. This includes the accurate typing of letters, reports, patient referrals, minutes, statements, memoranda etc using the computer general office packages. To work within established standards for quality, time scales and deadlines.
- To code all correspondence according to practice protocol.
- To operate the e-Referral system according to practice procedures for patient referral letters
- All other typing duties that may be required
2. Communication including telephone
- To communicate effectively with other team members, patients and carers.
- To deal with telephone enquiries relating to referral letters, urgent appointments, etc from patients, the clinical team and other professionals giving due regard to patient confidentiality and customer care.
- To liaise with patients over the phone relating to internal and external appointments and as directed by the practice team
- To liaise over the phone with a wide range of NHS and other organisations on behalf of the practice team as appropriate taking messages and acting on them as necessary.
3. Scanning
- To carry out scanning for general admin and incoming patient related paperwork according to practice protocol including using appropriate coding
4. Post
- To be responsible for the incoming mail including opening and distributing
- Preparation of correspondence for posting daily
5. Coding
- Coding of patients records according to practice protocol
6. Filing
- To maintain and develop filing systems as appropriate including the library to ensure that information is easily accessible and secure
- To deal accurately and efficiently with incoming electronic documents
7. Cytology Programme
- To check and update the prior notification list and patient electronic cards on Open Exeter system, entering results and sending letters.
8. General
- To support the effective administration of the practice which will include various other admin duties and tasks including assisting in the administration of medical student teaching
- To maintain and develop skills in the use of the practice clinical and office IT systems
- To provide cover at reception during receptionist meetings/training.
- To liaise and arrange meetings (to include the booking rooms) as required and to attend meetings and take minutes.
- To work within all the practice operational policies including Health and Safety.
- To attend training for development within the post and to fulfil practice requirements.
- To provide cover for members of the secretarial team during periods of sickness and annual leave
- To maintain patient confidentiality at all times
- To carry out all duties with due regard to equality and diversity and rights of patients, carers and colleagues.
- To carry out all duties with due regard to quality, efficient management of time, workload and resources
This job description may be amended to take account of the changing needs of the practice
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
- Secretarial
- IT
Experience
- Previous Medical Secretary experience
- Experience working in a GP Practice
- Experience working with the public
- Previous work in the NHS
Employer details
Employer name
Market Street Health Group
Address
52 Market Street
London
E6 2RA
United Kingdom
Employer's website
https://www.marketstreethealthgroup.nhs.uk/