CRM Project Manager - Salesforce

My client are a London based Charity who are undertaking a major transformation programme with the implementation of a new Salesforce CRM platform.This project will enhance customer experience, streamline operations, support grant-making processes, and enable scalable long-term growth.Their current CRM solution no longer meets organisational needs, and are mid-way through migrating to Salesforce. They are seeking an experienced CRM Project Manager to take ownership of project delivery, lead cross-functional teams, manage risks, drive user adoption, and ensure a smooth transition to the new system.

This is an exciting opportunity to make a meaningful impact by leading a critical digital transformation initiative within a collaborative and supportive environment.

• Lead end-to-end Salesforce CRM implementation.
• Manage project plans, timelines, budgets, risks, and dependencies.
• Coordinate cross-functional teams and external suppliers.
• Oversee Salesforce configuration, integrations, and data quality.
• Support user training, documentation, and post-launch optimisation.
• Report regularly to senior stakeholders.

• Proven CRM project management experience (Salesforce preferred).
• Skilled in Agile and Waterfall delivery.
• Strong stakeholder management and communication skills.
• Comfortable leading multidisciplinary teams.
• Highly organised, proactive, and solutions-focused.
• Knowledge of data governance, integrations, and system implementation.

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