Fenergo (KYC) System Support - Contract

Fenergo (KYC) System Support - 3m Contract (Possible Extensions)

Pay Rate: £250 - £350 per day via umbrella

London - Hybrid Working

Role Overview

We are seeking a skilled Fenergo KYC System Support Specialist with strong experience in Customer Lifecycle Management (CLM), onboarding workflows, and financial compliance processes. The ideal candidate will support, configure, and enhance Fenergo-based KYC systems while ensuring seamless integration across enterprise platforms.

Key Responsibilities

• Deliver ongoing support and upkeep for Fenergo CLM applications.
• Set up and oversee KYC onboarding processes, including policies and rule configurations.
• Investigate and fix production-related issues promptly to reduce downtime.
• Partner with integration teams to ensure smooth data exchange across connected systems.
• Assist with API connectivity and maintain stable system interactions.
• Track system health and contribute to analytics and reporting for onboarding and lifecycle activities.
• Support deployment of system improvements, updates, and fixes.
• Engage with business users to capture KYC/AML needs and convert them into technical configurations.
• Keep clear and updated documentation covering support procedures, configurations, and problem resolutions

Requirements:

• Immediately Available to start the contract or on a short notice period (max 2 weeks).
• Hands-on experience with Fenergo CLM (Fen-E / Fen-X) configuration and support.
• Financial Services background (preferably Fintech, Payments or Banking)
• Strong understanding of KYC (Know Your Customer) and AML regulations.
• Experience with API integration and system connectivity is desirable.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.