Unified Communications Audio Visual Engineer

We’re hiring an experienced Unified Communications & Audio Visual Engineer to design, operate and evolve enterprise UC and AV services that deliver secure, resilient collaboration for end users, executives and trading environments. This is a hands-on role mixing UC engineering (Cisco CUCM, WebEx DI, Microsoft Teams, SIP/CUBE, voice recording, trader turrets) with meeting‐room and event AV support across a global, distributed estate.

Key responsibilities

• Lead design, configuration and support of the global UC estate to ensure availability, security and performance.
• Administer and troubleshoot Cisco CUCM (dial plans, routing, SIP integrations, upgrades) and related SIP gateway/CUBE infrastructure.
• Support WebEx Dedicated Instance, Microsoft Teams and their integrations into the wider UC framework.
• Manage voice recording platforms and trader turret systems to meet operational and regulatory requirements.
• Provide first- and second-line AV and meeting support: room setup, test calls, executive meetings, town halls and multi‐site conferencing.
• Troubleshoot AV platforms and room control systems (Crestron, Microsoft Teams Rooms, Zoom, WebEx).
• Produce and maintain design docs, runbooks, test plans and change records; operate within Agile practices and on-call rotas.
• Collaborate with network, cyber/security teams to secure, compliant UC services.

Required skills & experience

• Proven experience administering Cisco CUCM (dial plans, call routing, SIP troubleshooting, upgrades).
• Strong Microsoft Teams skills (configuration, troubleshooting, integrations).
• Experience with WebEx Dedicated Instance and UC platform integrations.
• Familiarity with voice recording platforms (e.g. Redbox) and regulatory/compliance expectations.
• Experience supporting trader turret systems (e.g. IPC Dealerboards) is highly desirable.
• Solid knowledge of SIP, CUBEs, VoIP, UC networking concepts and enterprise conferencing systems.
• Practical AV/meeting-room experience (Crestron, Teams Rooms, AV cabling, staging).
• Physical handling of equipment and providing hands‐on event support.
• Strong communicator, customer-focused, able to prioritise in a fast-paced environment.

Qualifications

• Minimum 2+ years’ experience in Unified Communications, AV support, or related collaboration technologies.
• Degree in Computer Science, IT or equivalent practical experience preferred.
• Relevant certifications advantageous (CCNP Collaboration, Microsoft Teams, AV/UC vendor certs).
• Working knowledge of Windows 11, Microsoft Office and Outlook.

What we offer (anonymous/summary)

• Practical, hands‐on role supporting critical global collaboration systems.
• Exposure to trading and executive environments and cross‐functional IT teams.
• Opportunities for professional development and vendor certifications.
• Flexible/remote working within a global support model; participation in on‐call rota and occasional out‐of-hours support required.