Professional Services Engineer - MS365 / Intune

Professional Services Engineer - MS365 / Intune

• Remote (Ideally Midlands based)
• £40,000 pa (DOE)
• 26 days annual leave + bank holidays, Regular company socials
• Enhanced Maternity & Paternity, Access to HealthShield, Holiday Purchase Scheme, Electric Vehicle Scheme & Employee Discount on Technology
• Our Client: Jigsaw24 (Exclusive Recruitment Partnership)

THE ROLE:
Reporting to the Engineering Manager you will be working within an established Professional Services team and act as a trusted advisor to customers by providing consultation & implementation of client management solutions to a broad spectrum of clients. With a move away from traditional management workflows, much of this work can be done remotely, so we are searching for an engineer who is forward-thinking, confident being client facing, and has experience in modern deployment practices.
 
ROLES & RESPONSIBILITIES:

• Technically lead projects and installations, both on-site and remote, acting as a single point of contact on client site.
• Conduct discovery meetings with clients (both on-site and remote) to gather requirements and develop a full understanding of projects.
• Write low-level design and statement of work documentation for complex MS365 integrations and Intune implementations.
• Create and provide post-implementation documentation for either client or service desk team use.
• Consistently provide up-to-date progress reports on complex projects in internal and external stakeholders.
• Liaise with internal colleagues as well as 3rd party vendors to resolve issues.
• Provide user handover training
• Assist Sales with scoping professional service opportunities.
• Where appropriate, contribute to the design and evolution of current and future portfolio solutions.
• Act as a trusted advisor to client, ensuring skills are kept up-to-date through company training and self-study.

 SKILLS & EXPERIENCE:

• 5+ years' experience working with MS365, Windows, Intune(hardware/software/solutions) is essential for this role.
• 5+ years'experience of remote/onsite support is essential.
• Experience of designing/delivering modern workflow methodologies and toolsets (Windows Autopatch)
• Confident, customer-focussed, and excellent communication skills, both written and verbal.
• Technologically capable, with efficient & effective fault-finding and resolving skills for both software & hardware solutions.
• Demonstrable experience of successfully building platforms in technically complex environments.
• Deep technical expertise across Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID
• Proficiency with scripting, automation, and prompt engineering techniques using tools like PowerShell, Graph API, and LLM-integrated assistants to drive resolution and enhance productivity
• Experience within an ITIL environment and multi-site roll outs would be beneficial.
• Jamf, macOS, Apple technologies experience would be highly beneficial.
• A team player who is willing to mentor and upskill other team members
• Travel to client sites - ability to travel/access to car is essential
• UK resident withunrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

OUR CLIENT:
After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24's exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple's largest reseller outside of Apple in the UK, their offering doesn't end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service.
 
Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience, grounded in the shared values of integrity, personal service, and a human-first mindset.
 
If you feel you are suitable, please apply today. Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly.
 
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.