Customer Success & Onboarding Advisor (SaaS)

Leeds (Office Based) | £35,000 – £40,000 | 30 Days Holiday (increasing to 35 days) + Bank Holidays + Work Anniversary Day Off | Excellent Benefits (Wellbeing Support, Bright Exchange Discounts, Regular Team Socials) | Excellent Career Growth Opportunities

Join a well-funded, high-growth SaaS start-up delivering an AI-powered platform that helps businesses streamline communication, automate workflows, and improve operations. We’re searching for a tech-savvy, customer-focused Solutions Advisor who enjoys solving problems, working with customers, and helping businesses get the most from their innovative software.

Due to the nature of this role, candidates must have a permanent Right to Work in the UK, residing within a commutable distance to East Leeds. Please note that our client cannot offer visa sponsorship for overseas candidates.

The Role

Acting as the bridge between customers, product and technology, you’ll support businesses across the entire lifecycle:

Pre-Sales & Onboarding:

• Support discovery sessions, product demos and technical queries.
• Onboard new customers and configure the platform.
• Map customer workflows to product functionality.

Customer Success & Support:

• Act as a technical point of contact for customers.
• Deliver training and guidance to maximise adoption.
• Troubleshoot issues and collaborate with Product & Engineering.
• Share customer feedback to improve the platform.
• Monthly customer visits and events (nationally).

Key Skills, Experience & Attributes

• Experience in Customer Success, Onboarding, or Technical Support (ideally SaaS).
• Passion for technology, SaaS and AI.
• Ability to understand customer workflows and translate them into solutions.
• Basic understanding of REST APIs, webhooks, OAuth or API keys.
• Confident working with data (Excel / CSV) for setup or troubleshooting.
• Exceptional communication and customer relationship skills.
• Comfortable in a fast-paced start-up environment.
• Full UK driving licence & access to a vehicle.

Our client has built an AI-powered SaaS platform transforming how businesses communicate with their customers. With proven founders and strong funding, this is a chance to join at an exciting growth stage with real opportunity to shape the product and grow your career.

If you have the required skills, please apply today. Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.