Internal Account Manager - B2B Technology

Nottingham | Hybrid | £30,000 - £35,000 pa DOE + Bonuses | IT Reseller / MSP

Benefits: 26 days holiday + bank holidays | enhanced family leave | HealthShield | holiday buy scheme | EV scheme.

Join a growing IT reseller and managed services business as an Internal Account Manager / Inside Sales Advisor , where you’ll play a key role in keeping customers supported, sales moving, and opportunities progressing. This is a great opportunity for someone with strong sales admin and sales support experience who wants to develop their career in a fast-moving sales team with real scope to grow.

Roles & Responsibilities:

• Acting as an extension to the Corporate Account Management team, take ownership of non-strategic sales activity; responding to requests, providing quotes, resolving queries, and protecting customer satisfaction.
• Ensure invoices are accurate, pricing is validated, and customer billing accounts are set-up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
• Identify/explore opportunities to upsell and cross-sell, and provide information of strategic sales opportunities to the Account Managers.
• Monitor customer activity, acting on up-coming renewal dates and spotting commercial risks.
• Lead the post-sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
• Monitor delivery progress, acting as the escalation point for risks / delays in deliveries, consistently ensuring delivered services align with the agreed scope.
• Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems

Skills & Experience:

• Experience in a B2B Internal Account Management , Sales Support or similar role is essential.
• Experience within Technology , IT Managed Services , Logistics or a similar B2B environment.
• Previous experience working with a CRM, and order management systems.
• Confident & professional communication skills, with a positive & proactive character is essential.
• Excellent attention to detail, strong organisation and a process‐driven approach.
• A commercially aware mindset with a genuine focus on customer experience.
• Familiarity with billing or ERP platforms and an understanding of renewals, contract lifecycles and commercial governance would also be advantageous.

Due to the nature of our roles, candidates must be a UK resident . Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.

If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin.

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Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.