Internal Account Manager

Salary: £30,000 - £35,000 pa DOE + Bonuses

Location: Nottingham

Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme

Our Client: Multi-Vendor IT Reseller & Managed Services Provider / VAR

We’re searching for a confident & ambitious Internal Account Manager to join our client’s inside sales team. Acting as an extension to the Account Management team you will take ownership of non-strategic sales activity; responding to requests, resolving queries, and protecting customer satisfaction, ultimately allowing the Account Managers to focus on growth and strategic engagement.

Roles & Responsibilities:

Internal Account Management:

• Build strong customer relationships and act as the main contact for day-to-day queries and transactional sales activity.
• Provide customers with excellent service through consistent timely responses to queries, pricing and quotation requests.
• Identify and explore opportunities to upsell and cross-sell and provide information of strategic sales opportunities to the Account Managers.
• Monitor customer activity, acting on up-coming renewal dates and spotting commercial risks.
• Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems.

Orders & Deliveries:

• Ensure invoices are accurate, the pricing provided is validated, and customer billing accounts are set-up as required.
• Lead the post-sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
• Monitor delivery progress, acting as the escalation point for risks / delays in deliveries, consistently ensuring delivered services align with the agreed scope.
• Work closely with Finance on order disputes, resolutions, credit control and contract changes.

Customer Onboarding & Experience:

• Manage the internal onboarding journey, ensuring customers fully understand the business’ scope, commercials and support structures.
• Reduce early-stage customer churn by proactively addressing issues and any operational risks.

Skills & Experience:

• Experience in a B2B Internal Account Management, Sales Support, Inside Sales Representative or similar role is essential.
• Previous experience working with CRM and order management systems.
• Confident & professional communication skills, with a positive & proactive character is essential.
• Excellent attention to detail, strong organisation and a process‐driven approach.
• A commercially aware mindset with a genuine focus on customer experience.
• Experience within SaaS, managed services, logistics or other complex B2B environments would be beneficial.
• Familiarity with billing or ERP platforms and an understanding of renewals, contract lifecycles and commercial governance would also be advantageous.

Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.

For further information, please contact Alice McGlaughlin using the contact details on our website: wearemarmion

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.