Software Support Analyst

£25,000 - £26,000 | Lichfield Office (Hybrid after probation) | 25 Days Holiday + Bank Holidays

Why Join?

• Hybrid Flexibility Available (after probation)
• 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
• Excellent Working Culture & Career Progression
• Structured 8-week onboarding programme

Key Skills, Competencies & Attributes

• Previous experience in a customer-facing role, ideally in a software support environment.
• Excellent organisational skills, with the ability to meet deadlines and maintain attention to detail.
• An ability to take ownership of your workload and use initiative when problem solving.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
• Resilience and adaptability in a fast-paced, evolving business environment.
• A technical-related degree and/or ITIL experience would be advantageous.
• Permanent Right to Work in the UK – no visa sponsorship available

Key Responsibilities

• Building strong relationships with your dedicated portfolio of customers.
• Delivering high-quality technical support, advice and guidance to clients.
• Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution.
• Providing clear and timely updates to customers on ticket progress.
• Supporting product releases and enhancements while advising on new functionality.
• Logging all communications and support activity accurately within the internal CRM system.
• Due to the nature of our roles, candidates must have a permanent Right to Work in the UK, residing within a commutable distance to our client’s office. Please note our client cannot offer visa sponsorship for overseas candidates.

If you have the relevant skills, please apply today. Alternatively, for the full advert and more information, please visit our website (wearemarmion).

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.