Technical Professional Services Manager - AI SaaS

We are supporting a fast-growing AI SaaS business with the appointment of a Technical Professional Services Manager. This is a unique opportunity to build and lead a Professional Services function at a pivotal stage of the company's growth journey.

Reporting to the COO, you'll be responsible for shaping and scaling Professional Services, overseeing onboarding and customer success operations, and creating the frameworks, governance and commercial disciplines required to support an expanding customer base.

Initially, this is a hands-on role where you'll personally lead and deliver Professional Services projects while establishing the processes, methodologies and team structure needed for future growth. As the business scales, the role offers a clear pathway towards Director-level leadership. Working closely with senior leadership, you'll play a key role in helping customers maximise value from an innovative AI-driven platform that automates and transforms field service operations.

Salary & Benefits

• £60,000 - £90,000 per annum, dependent on experience
• Leeds (office based)
• 30 Days Holiday + Bank Holidays (rising with service) + Work Anniversary Day Off
• Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
• Opportunity to shape and build a business-critical function within a high-growth AI SaaS organisation, with a clear progression path.

The Role

• Shape and grow the Professional Services function across onboarding, implementation and customer success, with a focus on continuous process improvement.
• Create scalable delivery methodologies, governance frameworks and operational standards.
• Lead customer-facing projects, managing scope, timelines, communication and commercial performance.
• Develop value-added services including consultancy, training, optimisation and managed services.
• Manage resource planning, utilisation, performance reporting and future team growth.

Candidate Profile

• Experience in Professional Services, Delivery, Implementation or Customer Success leadership.
• Strong understanding of AI, SaaS, automation or enterprise software environments.
• Track record delivering customer-facing software implementation or transformation projects.
• Commercially aware, with experience managing utilisation, delivery performance and customer outcomes.
• Confident communicator with strong project, stakeholder and people leadership skills.
• Experience with FSM, CRM, onboarding, governance frameworks or AI workflow automation would be advantageous.

We are proud to be partnering with a well-funded, high-growth AI SaaS business transforming field service operations through automation and intelligent technology. This appointment will play a central role in shaping future service delivery and customer success.

If you have the required skills and experience, please apply today. Alternatively, please contact Matt Pallister for a confidential chat using the contact details on our website: wearemarmion.com.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.