SAP S/4Hana Service Support Senior Manager| Digital Core

Hiring: SAP S/4Hana Service Support Senior Manager| Digital Core

Locations: Slough, UK or Chicago, USA

As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonization scope as we digitally transform our business.

The program is focused primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while aligning with service integrators and internal IT teams.

Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact.

What are we looking for?

• 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations.
• Strong knowledge of SAP Transport Management
• Proven experience in ITIL-based change, incident and Problem Management
• Solid understanding of end to end SAP modules/taxonomy and how they interact
• Experience with transition SAP program to operational phase.
• Strategic thinker with a hands on pragmatic approach
• Excellent troubleshooting, leadership and communication skills.
• Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work
• Excellent documentation, visualization and presentation skills
• Have experience working with System Integrator and Business Integrator, 3rd parties
• Ability to work under pressure and maintain a professional manner.

What will be your key responsibilities?

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team.
• Manage Release and Transport Management
• Change and Configuration Management
• Tools and Governance Management
• Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training
• Governance, Reporting and continuous improvement on system health, change volumes, incident tredns and release performance.
• Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals
• Apply problem solving and critical thinking to enable the identification of Technology and Risks associated.
• Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution.
• Stay updated on emerging technologies and implement best practice to enhance SAP ecosystem.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#TBDDT