CX Solution Architect

Location

UK (Hybrid - London preferred)

Overview

Senior CX consulting leader required to own solution direction, delivery oversight, and pre-sales support across multiple client engagements. This is a hands-on leadership role, sitting above configuration but close to delivery, acting as the escalation point and CX authority.

Responsibilities

  • Define high-level CX solution architecture and delivery approach (not config).

  • Oversee 2-3 concurrent projects as delivery lead and escalation point.

  • Guide teams, manage stakeholders, and ensure outcomes.

  • Support pre-sales, demos, proposals, and RFP responses .

  • Translate customer requirements into clear, executable CX roadmaps.

Profile

Must have

  • Senior CX consulting or delivery leadership experience

  • Strong CX solution design capability (Sales/Service/Marketing)

  • Experience overseeing multiple engagements

  • Confident, autonomous, customer-facing

Nice to have

  • Consultancy background

  • Pre-sales and RFP ownership experience

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Job Details

Company
Masento
Location
London, United Kingdom
Hybrid / Remote Options
Employment Type
Contract
Salary
GBP Annual
Posted