Salesforce Administrator (Hybrid - Newcastle)

I'm partnered with a growing organisation that's looking for a Salesforce Administrator to join their close-knit technical team. This role sits within a highly customised, multi-cloud Salesforce environment, and you'll play a key part in keeping the platform running smoothly while helping drive continuous improvement across the business.

You'll be working alongside IT, stakeholders, and external partners to support a rapidly evolving Salesforce estate and ensure the system remains robust, scalable, and aligned with business needs.

• Maintain and support a heavily customised Salesforce org, ensuring stability, performance, and reliability.

• Configure and enhance objects, fields, page layouts, flows, validation rules, and other declarative components.

• Manage integrations and complex configurations across multiple systems and tools.

• Improve user experience through UI enhancements and Lightning component optimisation.

• Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality.

• Strengthen Service Cloud capability across case management, knowledge, and support workflows.

• Support Marketing Cloud Engagement with journey management, audiences, and integrations.

• Contribute to projects aimed at replacing legacy code with modern declarative or out-of-the-box solutions.

• Provide day-to-day support, troubleshooting, and platform guidance to internal users.

• Deliver training sessions to improve adoption and user capability.

• Build and refine dashboards and reports, and support users in self-service reporting.

• Work with cross-functional teams to gather requirements, shape deliverables, and support project execution.

• Keep documentation, training materials, and technical notes accurate and up to date.

• Actively contribute to knowledge sharing within the IT/Salesforce function.

• Proven background as a Salesforce Administrator within a customised Salesforce setup.

• Experience working across multi-cloud environments.

• Strong capability with Sales Cloud and Service Cloud; exposure to Marketing Cloud and Experience Cloud is a plus.

• Salesforce Administrator certification required; further certs desirable.

• Ability to assess Apex, Visualforce, and SOQL for troubleshooting (no coding involved).

• Confident using automation tools, especially Flow.

• Sound knowledge of Salesforce governance and best-practice configuration.

• Understanding of replacing legacy coded solutions with declarative or standard features.

• Good grasp of data processes such as migration, deduplication, and quality management.

• Experience with AppExchange tools (e.g., Conga) and integrations with third-party systems.

• Strong analytical, problem-solving, and organisational skills.

• Able to work both autonomously and collaboratively in a fast-paced environment.

• Excellent communication and interpersonal skills.