Salesforce Product Owner

Salesforce Product Manager | Sheffield | Hybrid | £77,000

Are you an experienced Salesforce professional in the North of England?

An established, customer-focused organisation is looking to hire a Salesforce Product Manager to take ownership of its Service Cloud platform and wider Salesforce ecosystem. If you have any Salesforce management experience, do not hesitate to apply.

This role suits someone who enjoys combining product strategy, technical understanding, and delivery, and who can work confidently across business and technology teams to drive customer experience improvements and operational efficiency.

Location: Sheffield (Hybrid - 3 days onsite)Salary: £77,000

The Role

You will be responsible for shaping and evolving the Salesforce platform to support customer service operations at scale, ensuring it delivers measurable value across the business.

The role focuses on: * Owning and developing the Salesforce product roadmap * Driving efficiency, automation, and customer experience improvements * Ensuring the platform is optimised, scalable, and aligned to business goals * Working with stakeholders to translate strategy into impactful solutions

This is a role with real ownership, offering the opportunity to influence platform direction, introduce innovation, and deliver meaningful change rather than simply maintain existing systems.

Key Areas of Responsibility

• Managing and evolving Salesforce Service Cloud and related capabilities * Defining and delivering a clear product roadmap aligned to business priorities * Designing and optimising processes, automation, and customer journeys * Collaborating with technical teams, stakeholders, and third-party partners * Using data and insight to guide product decisions and improvements * Ensuring platform performance, adoption, and continuous enhancement

Required Experience

Candidates must have: * Strong, hands-on experience with Salesforce Service Cloud * A background managing within Salesforce (Could be product owner/product manager/salesforce manager/senior admin) * Experience working with data, reporting, and performance metrics * The ability to influence and engage multiple stakeholders across business and technology teams

The Ideal Candidate

This role will suit someone who is: * Commercially minded and outcome focused * Comfortable balancing strategic thinking with hands-on delivery * Confident working in complex, stakeholder-heavy environments * Proactive, organised, and able to operate with a high level of autonomy

How to Apply

If this sounds relevant and exciting, we would love to hear from you: * Apply on the platform with your CV * Otherwise, email your CV or get in touch directly with me, feel free to ask any questions: