Senior Consultant, Salesforce Data Cloud and Agentforce ,

Salesforce Data Cloud & Agent force Senior Consultant

Location: London or Manchester (Hybrid)

About the Job

We are looking for an enthusiastic and aspiring Salesforce Data Cloud and Agent force Senior Consultant to join a dynamic team. This role is ideal for someone eager to develop their technical expertise in Salesforce Data Cloud, alongside Sales, Service, and Commerce Clouds.

The successful candidate will have a foundational understanding of data analysis and a passion for learning how to translate insights into practical solutions. We seek a proactive and curious individual who is keen to delve into technical details, ask insightful questions, contribute to recommendations, and support the delivery of impactful results.

The Role

As a Salesforce Data Cloud and Agentforce Senior Consultant, you will:

• Assist with the development, building, and implementation of Salesforce Data Cloud.
• Support project execution activities, including analysis, documentation, solution development, testing, and performance monitoring, to help meet client expectations.
• Learn to identify potential technical design and data model risks and contribute to devising strategies to mitigate them.
• Participate in technical design and data model workshops alongside Engineering Teams and business stakeholders.
• Help translate and communicate technical requirements and solutions to business stakeholders, learning to craft clear narratives.
• Support the consistent updating of technical documentation through active participation in technical workshops.
• Participate in sessions to understand client needs relating to technical marketing and Salesforce Data Cloud requirements, acting as a supportive resource during implementation.
• Learn to assess client requirements, contribute to proposed solutions, and understand the capabilities and limitations of Salesforce Data Cloud.
• Develop foundational knowledge as a technical solution specialist within the Salesforce Data Cloud ecosystem, including components such as Data Streams, Unified Data Model, Transformations, Insights, Identity Resolution, Segmentations, and Activations.
• Assist in developing and maintaining key data model, segmentation, architecture, code documentation, and technical specifications for designated workstreams.
• Support the development team in building solutions and ensuring the system's architectural integrity.
• Contribute to workstreams in large-scale enterprise implementations, with a focus on Salesforce Data Cloud architecture and data models.
• Learn to design and integrate Agentforce-powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions to enhance automation, customer engagement, and operational efficiency.
• Support the development and optimisation of Generative AI workflows for tasks such as personalised content creation, summarisation, and insight generation, ensuring adherence to Salesforce Trust Layer security and compliance standards.
• Understand and apply Agentic AI best practices to orchestrate multi-step, autonomous Salesforce processes across Sales, Service, Marketing, and Data Cloud.
• Help identify AI-specific risks related to data usage, bias, and model behaviour, and work with stakeholders to implement mitigation strategies in line with Salesforce guidance.

What We Are Looking For

• A foundational understanding of marketing automation, data models, and architecture within the Salesforce ecosystem or equivalent.
• Familiarity with Customer Data Modelling best practices.
• An understanding of Salesforce cross-cloud integrations.
• Basic proficiency in SQL queries.
• Exposure to or an interest in integrating with cloud-based data warehouses/data lakes, such as Snowflake, Databricks, or equivalent.
• An interest in Salesforce Agentforce capabilities, including building and deploying AI-driven agents.
• An understanding of Generative AI workflow design within the Salesforce ecosystem.
• Familiarity with Agentic AI orchestration for autonomous process execution across Salesforce Clouds.
• A basic understanding of the Salesforce Trust Layer and its role in secure, compliant AI deployments.

Required

• A desire to achieve Salesforce Data Cloud Consultant certification.
• A desire to achieve Agent force Specialist certification.
• Salesforce Admin certification or actively working towards it.
• Platform App Builder certification or actively working towards it, with an understanding of Salesforce Flows.
• Developing presentation skills for both technical and non-technical audiences.

Preferred

• Exposure to SOQL and Apex.
• An interest in front-end coding skills, including HTML, CSS/SASS, TypeScript, React, XML, and JSON.

About the Opportunity

If you have distinctive thinking, deep expertise, innovation, and a collaborative approach to problem-solving, this opportunity offers the chance to contribute to major technology and transformational challenges while developing your expertise across Salesforce Data Cloud, Agentforce, AI, data architecture, and cloud technologies.