Business Analyst

The Senior Business Analyst (BA) will play a critical role in supporting multidisciplinary delivery teams to successfully deliver the HPV Self‐Testing service into Private Beta, and to iterate and mature the service through structured learning from user feedback, operational insights, and clinical and policy constraints.

The post holder will work closely with Delivery Managers, Product Managers, UCD designers, engineers, clinical and policy stakeholders, translating user needs, service outcomes, and policy intent into clear, prioritised, and testable requirements. The role requires experience working in Government and/or NHS digital services, with a strong understanding of agile, user‐centred delivery in complex, regulated environments.

. Key characteristics of the programme include:

• National, patient‐critical digital services
• High volumes and diverse user groups
• Delivery within clinical safety, data protection, and accessibility constraints
• Alignment to NHS England policy objectives and screening pathways

HPV Self‐Testing

The HPV Self‐Testing service is part of the Cervical Screening pathway, aiming to improve uptake and equity by enabling eligible users to complete HPV testing at home. Delivery into Private Beta focuses on:

• Validating user journeys, eligibility rules, and communications
• Testing operational processes (ordering, fulfilment, results handling)
• Capturing rich user feedback to inform service refinement
• Ensuring clinical safety, information governance, and service assurance compliance

About Mastek (Delivery Partner – High Level)

Mastek is a strategic digital delivery partner to UK public sector organisations, with deep experience delivering national‐scale and government services. Key characteristics include:

• Strong expertise in Agile delivery within GDS and service standards
• Proven delivery of complex, regulated services
• Experience working within multidisciplinary “rainbow teams” alongside client and supplier staff
• Emphasis on knowledge transfer, sustainable delivery, and service continuity

Mastek teams integrate seamlessly into NHS England programmes, supporting delivery through discovery, beta, and live phases while maintaining service quality and assurance.

Senior Business Analyst – Key Responsibilities

Service & User Analysis

• Work with UCD, Product and Clinical stakeholders to understand user needs, clinical requirements, and policy intent.
• Translate user research findings into clear service requirements, hypotheses, and acceptance criteria.
• Support the team to balance user needs, operational constraints, and clinical safety requirements.

Agile Delivery Support

• Collaborate closely with Delivery Managers and Product Managers to refine and prioritise the backlog.
• Produce high‐quality user stories, process maps, and supporting artefacts suitable for Private Beta delivery.
• Ensure requirements are incrementally delivered, testable, and aligned to service outcomes.

Private Beta Delivery

• Support delivery of the HPV Self‐Testing service into Private Beta, ensuring:
• Clear scope and success measures
• Traceability between user needs, policy goals, and delivered features
• Readiness for controlled live testing

Iteration & Continuous Improvement

• Analyse user feedback, support data, operational insights, and analytics gathered during Private Beta.
• Work with the team to adapt and refine service journeys based on evidence.
• Ensure learning is captured and informs subsequent delivery phases.

Stakeholder Collaboration

• Act as a bridge between delivery teams and wider stakeholders including policy, clinical, operational and assurance groups.
• Facilitate workshops and structured conversations to resolve ambiguity and build shared understanding.
• Communicate complex information clearly to both technical and non‐technical audiences.

Governance & Assurance

• Ensure business analysis outputs support compliance with:
• GDS Service Standard
• NHS clinical safety and information governance
• Accessibility and inclusive design requirements
• Support preparation for service reviews, show‐and‐tells, and assurance checkpoints.

Essential Skills & Experience

Essential

• Proven experience as a Business Analyst in Government and/or healtcare digital services
• Strong experience working in Agile, multidisciplinary teams
• Demonstrated ability to translate user needs into clear, actionable requirements
• Experience supporting Beta or Live digital services
• Excellent stakeholder management and communication skills

Desirable

• Experience working on screening, prevention, or healthcare services
• Familiarity with GDS Service Standard and service assessments
• Experience interpreting user research and service analytics
• Exposure to User‐Centred Design (UCD) practices

Why Join Us?

• We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion.
• You’ll join a culture that encourages innovation, collaboration, and continuous growth.
• We celebrate difference and believe diverse perspectives lead to stronger solutions.
• Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
• Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
• We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
• Be part of a collaborative and high-performing team.
• Work on innovative projects in the public sector.
• Opportunity to work with cutting-edge technologies and methodologies.