Discovery Business Analyst

We're Hiring: Senior Business Analyst / Discovery Consultant

Are you passionate about solving complex problems, designing great user experiences, and shaping transformational change? Join our team as a Senior Business Analyst / Discovery Consultant and play a key role in delivering high‐impact digital and business transformation programmes.

What You'll Do

Problem Definition & Discovery

• Define and validate problem statements with measurable outcomes
• Map current-state processes, identify pain points and conduct gap analysis
• Analyse people, process, data and technology landscapes
• Run hypotheses testing, PoCs and validation sprints

User Research & Design

• Conduct interviews, surveys and usability testing
• Build personas, journey maps, service blueprints and experience maps
• Champion user‐centric design throughout discovery

Business Case & Value Realisation

• Develop business cases with ROI and cost–benefit analysis
• Define KPIs, success metrics and baseline measures
• Build benefits realisation frameworks and tracking mechanisms

Stakeholder Management

• Identify and map internal/external stakeholders
• Drive structured engagement and influence decision‐making
• Plan and facilitate workshops
• Conduct change impact assessments

Requirements & Analysis

• Translate insights into detailed requirements, user stories and acceptance criteria
• Analyse data to validate decisions and assumptions
• Maintain requirement traceability and define MVP vs. strategic scope

Compliance, Governance & Standards

• Capture regulatory, accessibility (WCAG), GDPR and security requirements

Strategic Advisory

• Conduct market research and benchmarking
• Support RFI/RFQ processes and assess COTS solutions
• Create delivery roadmaps and identify RAIDs

Cross-functional Collaboration

• Work across Product, Technical, Security, Testing, Service and Business Design teams
• Challenge constructively to ensure fit‐for‐purpose solutions

Delivery & Vendor Management

• Work with external suppliers to ensure accurate delivery
• Support training, change adoption and smooth handover across Agile/Waterfall

What You Bring

• Strong experience in discovery, digital transformation or business analysis
• Excellent communication, facilitation and stakeholder engagement skills
• Ability to turn insights into actionable requirements and value-driven outcomes
• Understanding of governance, compliance, accessibility and data protection standards

Why Join Us?

• We value diversity, inclusion and equal opportunities
• Flexible working options — job share, part-time or adjusted hours
• Work on impactful programmes that make a real difference
• Be part of a supportive, multidisciplinary team