Senior Service Designer- SC Cleared

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth.

Location : Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)

Key Responsibilities:

User-centred design leadership and strategy

· Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts

· Plan and execute appropriate service design activities based on project needs.

· Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations.

· Support clients through all phases of the service design process, from ideation to implementation.

· Create and maintain service design deliverables like service concepts and blueprints.

· Act as a troubleshooter, managing ambiguity and navigating organizational complexities.

· Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organisation, culture and people are understood and addressed

Stakeholder Management:

· Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in.

· Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation.

Business Development:

· Identify and pursue new opportunities with existing and new clients.

· Shaping and articulating persuasive business proposals.

· Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.

Practice Development:

· Contribute to the evolution of Mastek’s user-centred design and consulting strategy.

· Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients

· Line manage and mentor junior team members and lead community development activities.

Experience:

· Demonstratable service design experience within agile teams and complex programmes

· Demonstrated application of service design methods and tools.

· Experience in consultancy or leading internal projects.

· Coaching, mentoring, or management experience of UCD/design teams.

· Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard

· Sector experience in healthcare is a bonus

· Experience of operational delivery is a bonus

Skills:

· Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.

· Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.

· Ability to manage complex, ambiguous projects and organizational dynamics.

· Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus

Benefits:

· Competitive salary with an annual performance-related bonus.

· Training budget for professional growth.

· Choice of MacBook or Windows laptop with necessary software.

· Cycle to Work scheme.

· Flexible working structure (remote or hybrid options).

· Pension contributions and life insurance.

· Private healthcare.

· Opportunities to work on diverse projects across public and private sectors.