IT Manager

IT Manager

Hybrid - 3 days in the Reading area office

Why? Growing SaaS Vendor

Financials - basic + benefits + bonus

A growing and award winning SaaS Vendor is looking for an IT Manager who will be responsible for the reliability, performance, and security of the internal technology estate. This is a hands-on technical leadership role where you will ensure all systems are forward acting, manage external relationships, and provide technical input into business projects. This is a great role for someone who understands how to keep systems running, integrated, secure and supported whilst being able to provide mentoring and leadership to people and teams.

IT Manager - Responsibilities

• Manage 2 direct reports whilst also managing internal business systems (CRM, Finance, Telephony, HR, HubSpot) and platforms and act as escalation point when issues arise
• Oversee the stability and security of the IT Infrastructure and internal systems estate (servers, networks, cloud, etc.)
• Build/maintain disaster recovery plans
• Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions
• Manage the internal helpdesk function, ensuring satisfied service experience
• Own procurement, deployment, and lifecycle management of technical equipment
• Support cross-functional implementation projects as a technical SME; help translate business requirements into technical plans
• Manage information security controls and oversee access rights ensuring team complies with all procedures and standards

IT Manager - Requirements

• 3+ years' experience in leadership or team lead capacity
• 7+ years' in IT operations/infrastructure roles
• Experience managing infrastructure, security, and integrations in a business with multiple internal systems
• Experience managing external vendors, MSPs, or technology partners
• Strong Technical skills including API Integrations, network, server, cloud, IT security, Helpdesk ticketing, and SaaS business systems (CRM, telephony, finance)
• Comfortable operating in an SME where you will wear many hats
• Clear communicator able to explain technical risk to a non-technical leadership team

For more information please contact Katie at Matched Group. IT Director / IT Manager / Director of IT / Technology Director /